Privacy Policy
Last Updated: April 2026
VSD World Australia is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vsdworld.com.au or make a purchase.
1. Information We Collect
Information you provide directly: Name, email address, phone number, billing and shipping address, company name, ABN, and payment details when you place an order, create an account, or contact us.
Information collected automatically: IP address, browser type, device information, pages visited, time spent on pages, and referring website via cookies and similar technologies.
Transaction information: Details of products purchased, order history, and payment records.
2. How We Use Your Information
We use the information we collect to process and fulfil your orders, communicate with you about your orders and enquiries, provide technical support for Allen Bradley PowerFlex drives, send marketing communications where you have opted in (you may unsubscribe at any time), improve our website and services, and comply with our legal obligations under Australian law.
3. Disclosure of Information
Service providers: Payment processors, shipping carriers (Australia Post, StarTrack, TNT), website hosting providers, and email service providers who assist us in operating our business.
Legal requirements: Where required by Australian law, regulation, or court order.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not transfer personal information outside of Australia without your consent, unless required for order fulfilment with appropriate safeguards in place.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. We use Google Analytics to understand how visitors interact with our website. This data is anonymised.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include SSL encryption, PCI-DSS compliant payment processing, restricted access to personal information, and regular security reviews.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Transaction records are retained for a minimum of seven years to comply with Australian tax requirements.
7. Your Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal requirements), opt out of marketing communications at any time, and lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
9. Contact Us
VSD World Australia
141 Goondoon Street, Narangba, QLD 4504, Australia
Email: sales@vsdworld.com.au
Phone: 1300 VSD WORLD
You may also lodge a complaint with the OAIC at www.oaic.gov.au.